How we work

Orders

We sell products to companies, public institutions and individuals. We reserve the right to alter pricing on products, shipping and handling
Products are being ordered from our web shop or via email from webshop.be@unibind.com. All orders made from the web shop will be confirmed by email. The email will show total amount of order and shipping cost as well as list of ordered products. To be able to receive confirmation email you need to give your email address during the order. By placing an order you agree with these terms of service. If the product is lost during the delivery or is damaged please inform us immediately about it. Use email webshop.be@unibind.com or mail:

Peleman Industries NV
Rijksweg 7
2870 Puurs
BELGIUM
VAT BE0405.746.743

Reclamation about damaged or fault product must be made within 14 days from receiving the goods.

Payments

When creating an order an invoice will be sent by e-mail. This invoice has to be paid on the expiry date by bank transfer. If the invoice hasn’t been paid on the expiry date an additional 10% interest will be accounted.

Shipping

Normal delivery time depending on your shipping address and product availability is 5-20 days. For special delivery time send an email to: webshop.be@unibind.com. You can see your shipping and handling fee after you have selected products and shipping address.

Returns

If for any reason the product you have ordered does not meet your expectations and you wish to return it, please send it back to us, in the same condition in which we supplied it to you, with proof of purchase, within 7 days of receipt by you and we will arrange for it to be refunded or exchanged at your option. If you wish to cancel your order you have to contact your local Unibind distributor by writing immediately. You must return the goods to us in their original condition, within 14 days from delivery. The costs for the return of the ordered goods are for the account of the customer.

Address for returns:

Peleman Industries NV
Rijksweg 7
2870 Puurs
BELGIUM

Exceptions on the right of returning:

  • returning goods is not possible for companies and institutions unless otherwise agreed before placing an order
  • personalized goods cannot be returned, except in case of non-compliance with the ordered goods
  • customized goods cannot be returned, except in case of non-standard goods cannot be returned, except in case of non-compliance with the ordered goods